--- title: DONNA Blog | All description: All | --- [![Donna & SIAA Logo-01 - Copy](https://blog.godonna.ai/hs-fs/hubfs/Donna%20%26%20SIAA%20Logo-01%20-%20Copy.png?width=185&height=61&name=Donna%20%26%20SIAA%20Logo-01%20-%20Copy.png)](http://www.godonna.ai)   - [Features](http://www.godonna.ai/features) - [Solutions](http://www.godonna.ai/donna-solutions) - [Packages](http://www.godonna.ai/packages) - [Partners](http://www.godonna.ai/partners) - [Resources](http://www.godonna.ai/resources) - [Blog](https://blog.godonna.ai/en) - [News](http://www.godonna.ai/news-and-press) - [Podcasts](http://www.godonna.ai/podcasts) - [Login](https://donna.gocrux.com) # Welcome to the DONNA Blog Subscribe to the DONNA Newsletter to receive useful information on helping independent agencies grow their business. ![DONNA Trial email #1](https://blog.godonna.ai/hs-fs/hubfs/Donna/DONNA%20Trial%20email%20%231.png?width=1000&height=667&name=DONNA%20Trial%20email%20%231.png) ### Pick a topic, any topic. - [Recent Posts](https://blog.godonna.ai/en) - [Retention](https://blog.aureusanalytics.com/en/donna/tag/retention#topic) ![DONNA & AMS Data Integrations](https://blog.godonna.ai/hubfs/Blog%20Images/AMS.png) By [Shashank Dixit](https://blog.godonna.ai/en/author/shashank-dixit) On July 21, 2022 ## [DONNA & AMS Data Integrations](https://blog.godonna.ai/en/donna-ams-data-integrations) DONNA integrates with various management systems to gather data about agency operations. DONNA uses this data to run various... *( read )* Tags: [Insurance Analytics](https://blog.godonna.ai/en/tag/insurance-analytics), [Artificial Intelligence](https://blog.godonna.ai/en/tag/artificial-intelligence), [Customer Experience](https://blog.godonna.ai/en/tag/customer-experience), ![SentiMeter®: Quantifying your Customer's Sentiment](https://blog.godonna.ai/hubfs/Blog%20Images/Customer%20survey%20smiley%20face%201920x1280.jpg) ![](https://blog.godonna.ai/hubfs/Team%20Images/Nilesh%20Karnik%203-2020.jpg) By [Dr. Nilesh Karnik](https://blog.godonna.ai/en/author/dr-nilesh-karnik) On July 20, 2022 ## [SentiMeter®: Quantifying your Customer's Sentiment](https://blog.godonna.ai/en/sentimeter-quantifying-your-customers-sentiment) For a presenter, the audience's reactions offer a wealth of feedback. It is easy to see whether the audience is interested and... *( read )* Tags: [Insurance Analytics](https://blog.godonna.ai/en/tag/insurance-analytics), [Artificial Intelligence](https://blog.godonna.ai/en/tag/artificial-intelligence), [Customer Experience](https://blog.godonna.ai/en/tag/customer-experience), ![Moneyballing for Your Agency Using the 80-20 Rule](https://blog.godonna.ai/hubfs/Blog%20Images/Pareto%20principle%20730x490.png) ![](https://blog.godonna.ai/hubfs/Team%20Images/Nitin%20Purohit%202304x3456.jpg) By [Nitin Purohit](https://blog.godonna.ai/en/author/nitin-purohit) On June 16, 2022 ## [Moneyballing for Your Agency Using the 80-20 Rule](https://blog.godonna.ai/en/moneyballing-for-your-agency-using-the-80-20-rule) Running an insurance business is not an easy task! *( read )* Tags: [Insurance Analytics](https://blog.godonna.ai/en/tag/insurance-analytics), [Customer Experience](https://blog.godonna.ai/en/tag/customer-experience), [All](https://blog.godonna.ai/en/tag/all), ![3 Ways To Use External Data To Grow Your Book By 20% or More](https://blog.godonna.ai/hubfs/Blog%20Images/Business%20team%20and%20successful%20financial%20strategy%201218x789.jpg) ![](https://blog.godonna.ai/hubfs/Team%20Images/Anurag%202304x3456.jpg) By [Anurag Shah](https://blog.godonna.ai/en/author/anurag-shah) On April 15, 2021 ## [3 Ways To Use External Data To Grow Your Book By 20% or More](https://blog.godonna.ai/en/3-ways-to-use-external-data-to-grow-your-book-by-20-or-more) Most agencies have at least 20% growth opportunities sitting within the data of their current book of business. Here's how you... *( read )* Tags: [Artificial Intelligence](https://blog.godonna.ai/en/tag/artificial-intelligence), [Customer Experience](https://blog.godonna.ai/en/tag/customer-experience), [All](https://blog.godonna.ai/en/tag/all) ![3 Types of Data Essential For Client Retention](https://blog.godonna.ai/hubfs/Blog%20Images/Customer%20Retention%201254x836.jpg) ![](https://blog.godonna.ai/hubfs/Team%20Images/Anurag%202304x3456.jpg) By [Anurag Shah](https://blog.godonna.ai/en/author/anurag-shah) On March 9, 2021 ## [3 Types of Data Essential For Client Retention](https://blog.godonna.ai/en/3-types-of-data-essential-for-client-retention) When it comes to client retention, would having more data help improve client retention for your agency? [According to a recent...](https://www.agentforthefuture.com/wp-content/uploads/2018/11/Ultimate-Guide-To-Marketing.pdf) *( read )* Tags: [Insurance Analytics](https://blog.godonna.ai/en/tag/insurance-analytics), [Artificial Intelligence](https://blog.godonna.ai/en/tag/artificial-intelligence), [Customer Experience](https://blog.godonna.ai/en/tag/customer-experience), ![How Do They Really Feel? Making Sense of Client Experience Metrics](https://blog.godonna.ai/hubfs/Blog%20Images/Hand%20drawn%20thumb%20icon%20symbol%20like%20dislike%201732x1062.jpg) ![](https://blog.godonna.ai/hubfs/Team%20Images/Anurag%202304x3456.jpg) By [Anurag Shah](https://blog.godonna.ai/en/author/anurag-shah) On February 5, 2021 ## [How Do They Really Feel? Making Sense of Client Experience Metrics](https://blog.godonna.ai/en/how-do-they-really-feel-making-sense-of-client-experience-metrics) Since the time we launched [SentiMeter®](https://www.aureusanalytics.com/donna-sentimeter), it has been compared with NPS® (Net Promoter Score), CSAT (Customer Satisfaction) rating,... *( read )* Tags: [Insurance Analytics](https://blog.godonna.ai/en/tag/insurance-analytics), [Artificial Intelligence](https://blog.godonna.ai/en/tag/artificial-intelligence), [Customer Experience](https://blog.godonna.ai/en/tag/customer-experience), ![3 Steps to Maintain and Grow Your Most Profitable Accounts](https://blog.godonna.ai/hubfs/Blog%20Images/Insurance%20concept%20%20family%20health%20house%20car%202125x1416.jpeg) ![](https://blog.godonna.ai/hubfs/Team%20Images/Anurag%202304x3456.jpg) By [Anurag Shah](https://blog.godonna.ai/en/author/anurag-shah) On December 18, 2020 ## [3 Steps to Maintain and Grow Your Most Profitable Accounts](https://blog.godonna.ai/en/3-steps-to-maintain-and-grow-your-most-profitable-accounts) Do you know who your most valuable clients are and exactly how much revenue they generate for the agency? If you can't answer... *( read )* Tags: [Insurance Analytics](https://blog.godonna.ai/en/tag/insurance-analytics), [Customer Experience](https://blog.godonna.ai/en/tag/customer-experience), [All](https://blog.godonna.ai/en/tag/all), VIEW MORE ### Sign up for our newsletter Monthly news and information to help independent agencies improve their customer experience.     [![DONNA Powered by Aureus Analytics](https://blog.godonna.ai/hs-fs/hubfs/Donna/DONNA%20Powered%20by%20Aureus%20Analytics%20Transparent%20Logo%204688%20x%201725.png?width=200&name=DONNA%20Powered%20by%20Aureus%20Analytics%20Transparent%20Logo%204688%20x%201725.png)](https://www.aureusanalytics.com/donna) ### 71 Raymond Road ### West Hartford, CT 06107 ### **Pages** --- [Features](https://www.aureusanalytics.com/donna/features) [Solutions](https://www.aureusanalytics.com/donna/solutions) [Packages](https://www.aureusanalytics.com/donna/packages) ### **Links** --- [About](https://www.aureusanalytics.com/donna/about) [Resources](https://www.aureusanalytics.com/donna/resources) [Aureus Analytics](https://www.aureusanalytics.com) [Privacy Policy](https://www.aureusanalytics.com/donna/terms-and-conditions) ### **Contact** --- [Email Support](mailto:donna.support@aureusanalytics.com) © 2026 DONNA.ai SentiMeter® is a registered trademark in India of AUREUS ANALYTICS PVT LTD ![](https://px.ads.linkedin.com/collect/?pid=3794137&fmt=gif)